Terms & Condition's
Terms & Conditions
Where applicable, VAT is included in the screen price.
Please note returns are not accepted on frozen goods unless a recall on the product has been issued.
We dispatch orders on a Monday, Tuesday and Thursday, We do not ship on a Friday or Bank Holidays.
Orders placed after 11.00am are not guaranteed to be sent same day, these orders may be sent on the next day of dispatches, (eg. orders placed on a Thursday afternoon, may be sent on a Monday)
All pick up from store orders are subject to 24hrs notice, we will contact you sooner if we can get it ready beforehand.
Due to limited storage space any collection orders placed must have a collection date left in the notes field on checkout, any orders not collected within 2 working days will be cancelled and a refund issued.
We will substitute any items not available with similar product from stock or refund for missing items are not available.
It is the customers responsibility to inform us if substitutes are not wanted.
Courier delivery Terms & Condition's
Orders are sent in twin walled boxes and wrapped in a silver reflective bubble foil, poly box or heavy duty bubble wrap depending on the type of products ordered. - if in the rare event delivery is late and food partially defrosts its quite safe to refreeze on its arrival,
We dispatch orders on a Monday, Tuesday and Thursday.
Orders placed after 11.00 are not guaranteed to be sent same day, these orders nay be sent on the next day of dispatches, (eg. orders placed on a Thursday afternoon, may be sent on a Monday)
On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do NOT guarantee a next day delivery service. Please do not order for next day delivery if you are not able to accommodate a delay to 48 hrs. Our boxes should keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected by the customer when delivered at 48 hours.
Our couriers will leave safe, it is your responsibility to inform us if you do not have a safe place to leave your order. If you do not have a safe place you MUST be in to sign for your order. If you order is taken back to the local depot it is your responsibility to collect or arrange another delivery. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers.