Delivery Info

Free Local Delivery on our van is currently not avaible due to staffing issues, as soon as we have this sorted we will start again, we apologise for the inconvenience 

we will be offering a delivery service on a Wednesday between 9.00 and 13.00 weekly.

There is a £5 charge for all deliveries 

All order must be in by 12pm in the Monday to allow us to organise route, any orders after this will not be delivered until the following week. 

The areas covered will be the following and will be free of charge.

  • Hamworthy
  • Poole town
  • Upton
  • Creekmoor
  • Lytchett Minster/Matravers
  • Broadstone
  • Bournemouth
  • Boscombe
  • Parkstone
  • Sandbanks
  • Corfe mullen
  • Canford Heath
The minimum delivery amount is 10kg.
We will be delivering in my van so not refrigerated hence staying local.
Any orders that are not within these areas or added to the wrong delivery route at checkout will automatically be refunded unless a prior arrangement has been made with us before ordering.

 

All courier deliveries are now on stop until the new year,

 Next Day service Via Parcel Force (minimum order of 10 kg)

UK mainland :  £10.59 for the first 30 kg and then £7.30 per additional 30 kg to the same address

 

48 hr service via Parcel Force.

Channel Islands £18.91 per 25 kg

(These 48 hr orders are only dispatched on Monday and Tuesday)

 

Non Frozen via Royal Mail

Non frozen goods such as natural remedies via royal mail sent in a Jiffy bag or small box.

£4.50 per package

 

 Orders are sent in twin walled boxes and wrapped in either a silver reflective bubble foil with gel pack,  Poly box or a heavy duty style bubble wrap depending on the type of products. - if in the rare event delivery is late and food partially defrosts its quite safe to refreeze on its arrival,

We dispatch orders on a Monday, Tuesday and Thursday, any orders placed after 1pm on a Thursday may not be dispatched until Monday, we DO NOT ship on a Friday

 

On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do NOT guarantee a next day delivery service. Please do not order for next day delivery if you are not able to accommodate a delay to 48 hrs.  Our boxes should keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected by the customer when delivered at 48 hours. 
Our couriers will leave safe, it is your responsibility to inform us if you do not have a safe place to leave your order. If you do not have a safe place you MUST be in to sign for your order. If you order is taken back to the local depot it is your responsibility to collect or arrange another delivery.  We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers. 

 

 

Payment excepted are, PayPal or Credit/Debit through the website.