On this page you will find updates as we go along that may effect our business, this could be anything from unplanned closures to changes in delivery.
Please read below for anything that you may be effected by.
Last updated on; 05/01/2021
Bulk buy boxes will back as soon as our next delivery arrives, Southcliffe will be in boxes of 20 not 30.
** Important lockdown message.. Please read the full post ******
As we enter another full UK lockdown, i am afraid we will be changing the way we work AGAIN.
With the new strain of the virus being 70% more transmissible, we must do everything we can to keep everyone safe.
Above all else, Shaun and i are parents, and must do all we can to keep our four children safe.
We must also, Keep us and all our staff safe, and keep you all safe... That's quite a task at present and becoming a heavy load to bare....i didn't sleep much last night with all the worst case scenarios going through my mind
If we had to shut the shop , due to a positive case in the store, it would close us indefinitely as we couldn't come back from it, so must minimise the risk of that happening too.
So today Tuesday 5th will be the last few hours, we will allow people into the shop on a 1 in 1 out basis.
From Tomorrow Wednesday 6th January , we will operate as a collection and distribution hub only.
* pre order online to collect from the store (monday - friday 9am until 12 and Saturdays 9am until 3pm)
*order online, to have us deliver your order, we have activated extra delivery dates to make sure we can get food to everyone each week
* you can call us during open hours, we can then process your order and take payment, either for collection from outside of our store or delivery.
If you have no card facilities to make payments online, please contact us
We can offer advice, start guides and a friendly face to talk to, throughout this period, by appointment on Zoom video call.
Please contact us to arrange this.
Stock is getting low due to having no deliveries over Christmas, which is completely normal.
Please rest assure, we have incoming deliveries from today, almost daily and next week too.
Please only buy what you need week by week, theres no need to stockpile.
We have been there throughout this pandemic for you all, to ensure no bodies pets go without their specialist feed, we will continue to do so... Just with a few changes (which im sure we are all now getting used to)
Be positive, Be kind, Be safe... Lets get through this together
Kerry, Shaun & The team
New Delivery for September.
Please check the delivery schedule as changes have been made.
From the 1st of December the local delivery will cover a 25 mile radius from the shop postcode, the charge for this will £4.99, from 16 miles up to 65 miles from the shop, the delivery fee will be £7.99, this will enable us to continue the service that we offer.
If you you are in the 25-65 mile category and have ordered over £50.00 of product you can enter code Del3 and the delivery fee will be reduced back to £4.99
Refernce the recent government announcement
As of the 24th of July, in order to stay compliant with government guidelines with regards to the spread of the COVID-19 virus, we are asking all customers to please put on a face covering when entering the shop.
(Please carry an exception lanyard if you are exempt)